Software Support Plans Comparison

Choose the Support Plan that fits your needs and budget.

Support Services
User Meetings
User Forum
Clients Only Web Site
Client Satisfaction Liaison
Call-the-President Hotline
Custom Report Assistance  
Product Updates
Product Updates & Enhancements
Pre-Release Enhancements 
Live Customer Support
Remote Access Support 
Email Support 
FAX Support 
Phone Support 
Toll Free Phone Support  
Emergency Phone Number  
24-Hour Emergency Pager Notification
(USA/Canada Clients Only)
Support Availability
Telephone Support Hours Monday-Friday
9:00 A.M. – 8:00 P.M.
(Eastern Time)
9:00 A.M. – 8:00 P.M.
(Eastern Time)
+ 24-Hour Pager
Maximum Time to Call Back Same Day or 1 Business Day2 Hours or less
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